1. Introduction
Welcome to Hubeam ("we," "us," or "our"). Hubeam is a project management platform designed specifically for interior designers and architects. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website at hubeam.com and our related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.
2. Information We Collect
We collect several types of information to provide and improve our Service:
2.1 Information You Provide
- Account Information: Name, email address, password, company/studio name, and phone number when you register for an account.
- Profile Information: Professional details, profile photo, and other information you choose to provide.
- Project Data: Files, documents, images, moodboards, BOQ/RAB data, schedules, material specifications, and other content you upload or create within the Service.
- Financial Information: Invoice details, expense records, and billing information processed through the Service.
- Communications: Messages, feedback, and support requests you send to us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service, click patterns, and interaction data.
- Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Log Data: IP address, access times, referring URLs, and error logs.
- Cookies and Similar Technologies: We use cookies, local storage, and similar tracking technologies to collect information about your browsing activity. See our Cookie Policy for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide the Service: To operate, maintain, and deliver the features and functionality of Hubeam.
- Account Management: To create and manage your account, authenticate your identity, and enable collaboration with your team members and clients.
- Improve the Service: To understand how users interact with the Service, identify areas for improvement, and develop new features.
- Communication: To send you product updates, service notifications, technical notices, security alerts, and support messages.
- Customer Support: To respond to your questions, troubleshoot issues, and provide technical assistance.
- Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Your Consent: We share information with your explicit consent, such as when you invite team members or share project access with clients.
- Service Providers: We work with trusted third-party providers who assist us in operating the Service, including cloud hosting (Google Cloud Platform), analytics, email delivery, and payment processing. These providers are bound by contractual obligations to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Service prior to your information being subject to a different privacy policy.
5. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- All data is transmitted using TLS/SSL encryption.
- Data at rest is encrypted using AES-256 encryption.
- We conduct regular security assessments and vulnerability testing.
- Access to personal data is restricted to authorized employees who need it to perform their job functions.
- We maintain secure data backups and disaster recovery procedures.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.
Project data and uploaded files will be deleted within 90 days of account deletion. You may export your data at any time before deleting your account.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw consent for data processing at any time, where consent is the legal basis.
- Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
To exercise any of these rights, please contact us at privacy@hubeam.com.
8. Third-Party Services
Our Service may integrate with or contain links to third-party websites and services. These third parties have their own privacy policies, and we do not accept responsibility for their practices. We encourage you to read their privacy policies before providing any information.
Third-party services we currently use include:
- Google Cloud Platform: For hosting and infrastructure.
- Google Analytics: For website analytics and understanding user behavior.
- Vercel: For website deployment and performance optimization.
9. Children's Privacy
Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take the necessary steps to remove that information.
10. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. For significant changes, we may also send you a notification via email.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: